Senior Vice President & Chief Operations Officer
Mr. Mark Postove joined IAS in 1998 and has held a number of key roles including Senior Vice President, CIO,  and now COO.  In his current capacity Mr. Postove is responsible for daily operations in New Business, Claims and Policyowner Services.

Prior to joining IAS, Mr. Postove entered the life insurance industry in 1976, and has worked at several life insurance companies and actuarial consulting firms. He was also an independent consultant and software developer. Mr. Postove has experience and expertise in the design, development, and use of insurance administrative systems.

In addition to his experience, Mr. Postove has been an Associate of the Society of Actuaries since 1978. Mr. Postove earned a Bachelor of Science degree in Mathematics from Davidson College.

Senior Vice President, Compliance & Client Relations

Darcey Signs joined IAS in 1996 and is Senior Vice President, overseeing the compliance of administrative operations, client relations, and Consumer Affairs. Her primary responsibilities are client management, TPA license renewals, TPA financial and annual reports, client reporting to state departments, monitoring regulatory developments, corporate insurance, product development, administrative form filings, premium rate filings, legal correspondence, and Consumer Affairs.

Prior to joining IAS, Ms. Signs worked 10 years for a large insurance company. In addition to her experience, she is a Fellow of the Life Management Institute and an Associate, Customer Service. Ms. Signs earned a Bachelor of Arts Degree in Insurance from Illinois Wesleyan University.

Director of Policy Owner Services
Heather Bosley joined IAS in 2004 and is the Director of Policy Owner Services, managing the customer service provided by the Health Division’s Policy Owner Service teams.

Prior to joining IAS, Ms. Bosley spent 9 years in the insurance industry working in customer service, policy issue, agent licensing, commission accounting, business analysis, and quality testing.

In addition to her experience, Ms. Bosley is a Fellow of the Life Management Institute; a Health Insurance Associate; Associate Customer Service; Healthcare Customer Service Associate; Associate, Insurance Agency Administration; and Associate, Information Technology. Ms. Bosley earned a Bachelor of Science in Business Administration from the University of Central Florida.

Director of Claims
Sue Schmidt joined IAS in 1999 and is the Director of Claims, managing the operations of our Medicare Supplement, Cancer, Accident & Health, Indemnity and Life Insurance products.

Prior to joining IAS, Ms. Schmidt spent 20 years in the insurance industry working in various management roles, for a third party administrator and a large insurance company with experience in group Major Medical, PPO and dental insurance claims administration for their state account operations and national major accounts. Ms. Schmidt’s areas of expertise include inventory management and project consulting for product conversions with a focus on daily health claims operations, with proven results.

Director of Information Technology Systems

Gary Cannaday joined IAS in 2008 and is the Director of IT Systems, managing the Systems area of the Information Technology Department.

Prior to joining IAS, Mr. Cannaday spent over 25 years with various areas of IT infrastructure, including various management roles. In addition to his experience, he is a certified Project Management Professional.

Mr. Cannaday earned a Bachelor of Engineering Technology degree in Computer Science from the University of South Florida and a Master’s degree in Systems and Information Management from the Florida Institute of Technology.