We are a third party provider of comprehensive administrative solutions for our clients in the insurance industry. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. We strive to increase our overall performance by fostering a desirable work environment, which promotes successful, long-term partnerships with our customers.
A strategic partner who understands your business
The changeable nature of the insurance industry and the marketplace as a whole presents a number of challenges to insurers, as they launch new products with limited or prohibitively expensive technical and administrative internal resources. IAS is managed by insurance industry veterans who provide you with the tools and resources to scale up quickly and capture opportunities in the marketplace without hiring in-house staff, while ensuring that the customer experience continues to meet your high quality standards.
As a third-party administrator (TPA), we offer unmatched agility, proven operating efficiency, and product-specific experience that is second to none. We operate very much like your home office, providing a full range of insurance administrative functions, from application processing and underwriting to premium billing and collection, claims adjudication, and commission management. Our profound understanding of the insurance space, combined with our ability to quickly add staff and our dedication to outstanding customer service, give you all the benefits of a large company platform with the personalized attention of a boutique outsourcing provider.
ADVANTAGES OF WORKING WITH IAS
Scalability – We can customize an administrative solution for your business and add or remove functions as your business evolves. Our policyholder and agent services and Web-based applications can help you improve efficiency for the full market development cycle and drive the growth of your business.
Customer Retention – Our customer retention strategy is built on an unwavering commitment to exemplary customer service combined with a consultative approach that provides us a deeper understanding of your brand and business culture. We operate as an extension of your own staff, delivering an enhanced client experience that fosters brand loyalty and gives you a competitive advantage.
Compliance Support – Our compliance and regulatory team ensures that you meet all state and federal regulations and IRS requirements. We continually monitor regulatory developments and provide weekly regulatory reporting, timely responses to complaints and inquiries, and document production for dispute resolution.
Seamless Transition – We use a proprietary and established conversion process to transition your book of business seamlessly, working in collaboration with an executive group comprised of leaders and key stakeholders within your company to implement solutions that support your business. Our proven relationship governance model extends beyond the onboarding process to ensure the day-to-day operations continually meet your high standards, and your dedicated Client Satisfaction Executive is there to help you manage the transition with unprecedented ease.
Predictable Costs – Our scalable and customizable solutions and our team of seasoned administrators and professionals eliminate the need for you to invest in expensive infrastructures or incur additional employee overhead. Costs are calculated on a predictable combination of transaction and monthly fees and you can seamlessly scale as necessary to stay on the cutting edge of products, services and technology for your distribution partners and customers.
IAS supports hundreds of thousands of policyholders and processes millions of claims each year. Speak with one of our representatives today to learn how you can leverage our operational efficiency, experience, agility and technical capacity to drive growth at every point in the market cycle and achieve your business goals. To learn more, call us today at (727) 584-0007 or contact us online.