Policy Owner Services
Every IAS client is given the unique toll-free number for policyholders and agents. As an extension of your brand we seek to understand and embrace the culture of your organization, the level and quality of service your customers have come to know and expect when doing business with you. We then emulate that experience, and have a proven record of service excellence across industry metrics such as average speed of answer and abandon rate.
More and more today policyholders and agents want service automation, to fit their busy schedules, from their desktop to their mobile device. IAS manages a unique suite of portals, for policyholders, for agents, and even a portal for Medicare providers seeking benefit and eligibility information about their patients. These portals are easily customized to fit your brand requirements, and are constantly evolving to keep pace with advances in technology and the ever increasing demands of our customers, and yours.
We bill and collect premiums across all modes and funding mechanisms for the individual, group and list-bill insurance markets. As part of our comprehensive Insurance and Reinsurance Accounting services, we offer all types of premium billing, including electronic funds transfer, direct billing, group list bills, and government allotments. For premium collection, we use bank lock boxes and remote deposit capture to ensure you receive same-day credit for all premium deposits. Learn more about our Insurance & Reinsurance Accounting Services.